5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of ongoing excellent management procedures.
Security guard companies are unlike any seller a home supervisor usually hires. If you hire a painter, you can see whether they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you determine if the protector company is doing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it’s crucial to employ a system of verification and quality management to make sure that problems associated with the deficiency of performing these tasks do not begin to happen.
In this guide we’ll talk five (5) simple steps to improving your security guard service and achieving what you imagine as your ideal retail security London.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they could begin working as security guards. If your condition is one of those states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security company and inquire does it look decent.
It is also your security guard company performing background and drug screenings on all of your defenses until they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent way to display if the protector is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This first conversation can tell you a lot on what to expect from that shield and it gives you an opportunity to request a different shield if you feel it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the company itself, in many circumstances the shield’s orientation to his assigned land is not as complete. We call the orientation for the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Does it happen at your property?
• Who does the training?
• How long is each new officer educated?
• How long can the security company double lender? (Double banking is the process of experiencing a seasoned guard working in precisely the same time as the new guard.)
Determine the answer to each of these questions and be sure they match what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes into preparing a shield to operate in your property.
Protect supervision is one of the more important factors of very good security guard support. When security companies deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their job is not important and they begin to find themselves as less of a part of the security team. When guards do not feel like part of your team it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the two methods of distant oversight that prove most successful are:
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your property. These tracking systems permit the security guard company to monitor the log and time the action of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports which enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard company provides a way of making sure each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you aren’t there. During these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to make sure they understand their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be sure the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.